Frequently Asked Questions

There is a FAQ available for the first line of support, where many questions are addressed. The FAQ will be continously updated with questions and answers and willaddress the most commonly encounterd problems. Therefore you strongly advised to check it out and to see if your question is addressed here. It is the quickest and most efficient way to solve possible issues.

• Visit the FAQ (link will open in a new window/tab)

Contact the webmaster

For questions not addressed in the FAQ, such as the retrieval of your IGR ID, you may contact the webmaster by creating a support ticket or by sending an e-mail. After creating a support ticket, you will receive an e-mail confirmation. In this e-mail you will find a link to continuously follow the progress on your support request. Any other support requests that may arise can also directly be entered into the support system through this link. You wil also receive an e-mail whenever a new comment on your support request is posted by us. Using the support system will greatly enhance the efficiency of communicating with us, and is therefore strongly advised.

• Create a support ticket (link will open in a new window/tab)
• Find/restore a previous support ticket (link will open in a new window/tab)
• info@e-igr.com